Terms of service

Dogou Terms of Service

Welcome to Dogou! The terms "we", "our", and "us" refer to Dogou. Dogou operates this shop and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Dogou is a store powered by Shopify, which enables us to provide these Services.

These Terms of Service, along with all associated policies (the “Terms”), describe your rights and responsibilities when using our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you may not use our Services.

1 – Access and Account
By using our Services, you confirm that you are of legal age in your country of residence or have parental permission if you are a minor. You are responsible for ensuring that all information you provide when placing an order is accurate and up to date. You are also responsible for maintaining the confidentiality of your login credentials and any activity on your account.

2 – Our Products
We strive to display our products as accurately as possible. However, colors and appearances may vary depending on your screen or device. We reserve the right to modify product descriptions, offers, or stock at any time without prior notice.

3 – Orders
Your order constitutes an offer to purchase. Dogou reserves the right to accept or reject it. An order is only confirmed once payment has been validated. If we reject your order, we will notify you using the contact information provided. Orders cannot be cancelled after acceptance, unless expressly agreed upon. Returns and exchanges are subject to our Refund Policy. Purchases are for personal use only.

4 – Prices and Billing
Prices exclude taxes, shipping fees, and any customs duties. Prices may change without notice. The charged amount corresponds to the price in effect at the time of your order and is shown on your order confirmation. You guarantee that all payment information provided is valid and up to date.

5 – Shipping and Delivery
Delivery times are indicative only and not guaranteed. Dogou is not liable for delays outside our control (e.g., carrier delays, customs issues). Ownership and risk transfer to the customer once products are handed over to the carrier.

6 – Intellectual Property
All content and elements of our Services are the property of Dogou or our partners. Unauthorized reproduction or use is strictly prohibited.

7 – Third-Party Tools and Links
We may provide access to third-party tools (Mailchimp, Google Analytics, etc.) which we do not control. Any third-party links are provided for informational purposes only. We disclaim any liability for third-party content.

8 – Relationship with Shopify
Dogou uses Shopify to operate the online store. Shopify is not responsible for transactions between you and Dogou.

9 – Privacy Policy
Your data is processed in accordance with our Privacy Policy and Shopify’s data protection terms.

10 – Right of Withdrawal
In accordance with the law, you have 14 days from receipt of your order to exercise your right of withdrawal without justification or penalty, excluding return shipping costs. You must notify us in writing at:

contactdogou@gmail.com
or by mail:
Dogou
3rd Floor, 141 Boulevard Brune
75014 Paris, France

Products must be returned in their original, unused condition. In case of deterioration due to improper use, compensation may be withheld. Refunds will be issued within 14 days of receiving the returned goods using the same payment method as the original transaction.

11 – Prohibited Uses
You may not use our Services for any illegal, fraudulent, harmful, or infringing purposes. Violation may result in suspension or termination of your account.

12 – Termination
Dogou may suspend or terminate your access to the Services at any time without notice in the event of a violation of these Terms.

13 – Disclaimer
Our Services and products are provided “as is,” without warranties of any kind. We do not guarantee that use of our Services will be uninterrupted or error-free.

14 – Limitation of Liability
Dogou, its partners, and suppliers shall not be liable for any direct or indirect damages resulting from the use of our Services or products.

15 – Indemnification
You agree to indemnify Dogou and its partners against any claims arising from your use of the Services.

16 – Governing Law and Jurisdiction
These Terms are governed by French law. Any disputes shall be submitted to the competent courts of Paris, France.

17 – Changes to the Terms
We may update these Terms at any time. Any changes will be published on our website and communicated as required by law.

18 – Contact Information
Dogou
3rd Floor, 141 Boulevard Brune
75014 Paris, France
contactdogou@gmail.com